Strata Customer Service Representative / Strata Receptionist

The ideal candidate will have strong organizational skills, excellent communication abilities, and the capability to manage multiple tasks efficiently.

Key Responsibilities: Customer Service & Communication:

• Answer and direct incoming calls professionally.
• Manage and delegate emails, ensuring timely responses and accurate forwarding.
• Address general strata-related inquiries from owners, tenants, and agents.

Email Management & Delegation:

• Direct levy-related inquiries to the Accounts team.
• Forward maintenance and complaints-related emails to the appropriate Strata Manager.
• Organizing emails.

Database & Record Management:

• Update and maintain records, including: Owner, agent, and tenant contact details and creditor information.

Other Duties:

• Ensure accurate and up-to-date shared file management.
• Assist with any additional administrative tasks as required.

Skills & Qualifications:

• Previous experience in customer service, reception, or administrative roles (preferably in the strata or real estate industry).
• Strong verbal and written communication skills.
• Ability to handle a high volume of emails and calls efficiently.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and document management systems.
• Strong attention to detail and organizational skills.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• On-site parking
• Paid training

Language:

• English (Preferred)

Work Location: In person