Customer Service Representative

MAJOR:

• Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
• Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
• Actual loading of shipments per truck per schedule, date & time of arrival and departure.
• Attend to customers’ complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.

MINOR:

• Keep and maintain complete, intact and updated records/files/profile, master operations plans or agreement of the Institutional Accounts.
• Closely monitor and establish proper coordination to Operations personnel of its sales order booking to prevent pending/unserved booking. Status should be advised immediately to customers prior to follow up.
• Perform other duties and responsibilities as maybe assigned from time to time by immediate superior.

QUALIFICATION:

• Graduate of any four-year course
• At least 1 year of experience as a Customer Service Representative in the related field is required to qualify for the position.
• Ability to prioritize and manage tasks according to urgency and importance
• Proficiency in Computer operations and applications, such as MS Office (especially in Excel) is a must
• Strong attention to details.
• Has professional phone etiquette
• Has initiative and a can-do attitude. Can problem-solve and make decisions on first-level concerns.
• Ability to work independently and with a team