Customer Service Specialist

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, chat, or email.
• Resolve customer complaints with empathy and efficiency.
• Maintain accurate records of customer interactions.
• Uphold company policies while providing excellent customer service.
• Adapt to a remote work environment, demonstrating reliability and self-motivation.

Job Requirements & Qualifications:

• Minimum 5+ years of customer service experience.
• Must be WFH-ready with a dedicated workspace.
• Must meet all technical specifications including computer requirements, internet speed standards, and headset specifications for the WFH setup.
• Must have a backup internet connection to ensure uninterrupted service.
• Excellent communication and problem-solving skills.
• Ability to handle challenging customer interactions with professionalism.
• Strong computer literacy and ability to work independently.

How to Apply:

• Submit your updated resume to [email protected]
• Use the subject line: WFH Customer Service
• Include a short, direct answer to the following question in your application:

• Applications without the answer to the question will not be considered.