Area Manager- General Santos

Reports to: Operations Manager

Your primary focus will be on cash controls, labor cost optimization, and maintaining the highest level of product quality. In this dynamic position, you will work closely with Store Supervisors and Barista/Cashiers to develop their skillset, drive continuous improvement, and create an exceptional customer experience.

1. Operational Excellence:

• Closely work with Store Supervisors and Barista/Cashiers to ensure the consistent execution of policies and procedures, meeting customer demands, and efficient store operations.
• Train and orient store teams in manpower planning, customer service, and standard operating procedures related to store operations and other support groups within the organization.
• Identify performance challenges and key performance indicators (KPIs) within the team, providing hands-on assistance and guidance to develop skills and capabilities for continuous improvement.

1. Sales Analysis and Customer Service:

• Monitor, analyze, and react to daily, weekly, and periodic sales results of the stores within the designated area.
• Lead in delivering quality customer service, implementing coaching methods, and fostering open communication with the store teams to drive motivation and excellence. 3. Product Quality and Compliance:
• Train and oversee Barista/Cashiers to ensure the preparation of products according to approved standards and processes, meeting market demands.
• Ensure the welfare, safety, and security of employees, store locations, and overall store operations.
• Facilitate incident investigations involving employee infractions, concerns on fund reporting, reimbursements, and coordinate incidents or general store conditions concerning lessors or hosts.

1. Financial Compliance:

• Oversee the reporting requirements on employee benefits, pay, and timekeeping related documents such as Daily Time Records, pay slips, uniforms, etc.
• Analyze and take action with the store team to achieve stock accuracy, maintain stock levels, and maximize selling.
• Manage the operational fund and its cashiering function, ensuring the availability of standard funds in a timely manner.
• Ensure compliance with bank deposits and sales reporting according to policies and procedures.
• Maintain accurate records on books of accounts, including BIR Journal, Senior & PWD details, and all BIR-related requirements.
• Monitor financial health metrics such as Cost of Goods Sold and Labor Cost. Implement effective labor management, optimizing staffing levels, and ensuring efficient use of labor resources.

1. Store Maintenance and Appearance:

• Oversee all necessary repairs, refurbishments, and maintenance jobs to ensure the overall look and store brand adhere to the approved identity.

1. Marketing and Promotion:

• Collaborate with Marketing on activities to guide customers about premium beverage and food items.
• Assist in the implementation of marketing projects and events, educate staff on promotions, and maintain brand consistency.

1. Company Policies and Procedures:

• Implement company policies, procedures, and protocols, and adapt to any changes introduced or revised by the company.

1. Relationship Management:

• Develop and nurture relationships with lessors, neighboring stores/competitors, security personnel, vendors, and local suppliers for the benefit of the stores.

1. Sales Channel Management:

• Maintain accurate inventory levels and update product availability status in a timely manner.
• Ensure proper and timely fulfillment of orders through all sales channels.

1. Incident Handling:

• Respond to major customer complaints, such as food-related issues, and coordinate actions with HR and Legal when needed.
• Provide medical assistance, if necessary, without admission of fault.

1. Adaptability:

• Perform any other functions as directed by management to meet the needs of the organization.

• Proven experience in multi-unit management in the food and beverage industry.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and understanding of cash controls.
• Proficiency in using relevant software applications.
• Ability to adapt to a dynamic and evolving work environment.
• Willingness to travel within the designated area.
• Ability to work a flexible schedule, including weekends and holidays.