IT Helpdesk Engineer
Zitro Global Solutions Cebu Full-time
We're Hiring: Level 2/3 IT Helpdesk Engineer (MSP Experience Required)
Are you passionate about solving technical challenges and delivering exceptional IT support?
Join our team and work with a wide range of businesses while expanding your expertise in Microsoft 365, Azure, networking, and cloud technologies.
What We're Looking For:
We're seeking an experienced Level 2/3 IT Helpdesk Engineer with:
- Experience working in a Managed Service Provider (MSP) environment
- Advanced knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint)
- Strong networking skills (DNS, DHCP, TCP/IP, VPNs, VLANs, firewalls)
- Experience with Azure AD, Virtual Machines, Microsoft Intune, Windows Autopilot, and Active Directory
- Knowledge of SPF, DKIM, and DMARC email security
- Windows & macOS desktop support experience
- Hardware and printer troubleshooting skills
- Excellent customer service, communication, and problem-solving abilities
- IT certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications are a plus
Key Responsibilities:
- Provide Level 2/3 Helpdesk Support for Windows, macOS, and mobile devices
- Administer Microsoft 365 and Azure environments
- Configure and troubleshoot networks, VPNs, firewalls, and cloud services
- Manage endpoints using Microsoft Intune and Windows Autopilot
- Resolve hardware, software, printer, and email security issues
- Document support tickets and maintain accurate technical records
- Assist with IT infrastructure projects and cloud migrations
- Deliver excellent customer support and user training
- Proactively identify and resolve technical issues before they escalate
- Work with diverse clients across multiple industries
- Grow your expertise with modern Microsoft and cloud technologies
- Be part of a collaborative, technology-driven team
- Opportunities for continuous learning and professional development
Apply today and become part of a team that values technical excellence, customer service, and continuous growth.
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