Social Media Customer Service Representative
Center For International Trade Expositions And Missions (CITEM) Pasay Full-time
About the role
As the Social Media Customer Service Representative at the Center for International Trade Expositions and Missions (CITEM), you will play a crucial role in providing exceptional customer service and engagement through our digital channels. This full-time position is based in Pasay City, Metro Manila and will involve managing our social media platforms, responding to inquiries, and fostering strong relationships with our online community.
What you'll be doing- Monitor and respond to customer inquiries, comments, and messages across our social media platforms in a timely and professional manner
- Proactively engage with our online community, providing relevant information and addressing any concerns
- Collaborate with the marketing team to develop and implement social media campaigns and content strategies
- Analyse social media metrics and provide insights to help inform and improve our digital presence
- Escalate any complex issues or concerns to the appropriate team members for resolution
- Contribute to the continuous improvement of our customer service processes and procedures
- At least 1 year of experience in a customer service or social media management role
- Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
- Familiarity with social media platforms and best practices for customer engagement
- Experience in content creation and social media analytics
- A collaborative mindset and the ability to work effectively as part of a team
- Competitive salary
- Opportunities for professional development and career advancement
- Supportive and inclusive work environment
- Flexible work arrangements and work-life balance initiatives
About us
The Center for International Trade Expositions and Missions (CITEM) is the export promotion arm of the Department of Trade and Industry (DTI) of the Philippines. Our mission is to develop, promote, and facilitate Philippine export products and services, as well as to attract investments into the country.We are committed to supporting the growth and success of Philippine businesses in the global marketplace.
If you're excited to join our team and contribute to our mission, apply now.
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