Operations Manager

About the role

This is a full-time position based on-site.

• Manage and coordinate the activities of various departments such as front desk, housekeeping, food & beverage, and facilities to ensure seamless operations
• Develop and implement operational policies, procedures, and systems to optimise efficiency and productivity
• Monitor budgets, analyse financial data, and make data-driven decisions to improve profitability
• Oversee the recruitment, training, and development of the operations team to build a high-performing and engaged workforce
• Liaise with Corporate Office Managers and Group General Manager to identify and resolve issues, and implement continuous improvement initiatives
• Ensure compliance with all relevant laws, regulations, and health and safety standards
• Foster a positive, guest-centric culture and lead by example

• Minimum 5 years of experience in a similar operations management role within the hospitality industry
• Strong problem-solving and decision-making skills with the ability to think strategically
• Excellent communication and interpersonal skills to effectively manage a diverse team
• Proficient in budget management, financial analysis, and data-driven decision making
• Thorough understanding of hospitality operations, including guest service, housekeeping, food & beverage, and facilities management
• Ability to work well under pressure and multitask effectively
• Degree in Hospitality Management or a related field preferred

What we offer

At Sotogrande Hotel and Resort Group, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance after meaningful years of service
• Generous paid time off and financial assistance upon regularization
• Opportunities for professional development and career advancement
• A dynamic and collaborative team culture that values work-life balance