Customer service assistant
Quezon City
Job Description
Posted on 9 June 2026
KEY RESPONSIBILITIES: Handle customer inquiries and concerns through phone, email, chat, and social channels
Manage after-sales cases including delivery follow-ups, service coordination, and complaintsEnsure cases are properly logged, updated, and tracked until closure
Coordinate with Sales, Operations, Logistics, and Service teams for resolution
Escalate complex or high-risk cases following approved protocols
Provide timely and professional updates to customers throughout the resolution process
Ensure compliance with CX policies, scripts, and service standards
Provides post-purchase customer support across all channels, handling inquiries, complaints, and service coordination to ensure timely and satisfactory resolution.Perform other related functions as delegated by the Management.
Qualifications/Requirements
QUALIFICATIONS: Bachelor’s degree in Business Administration, Communications, Marketing, or any related field
At least 1–2 years of experience in customer service, after-sales support, or a similar customer-facing roleExperience in handling omni-channel platforms (phone, email, chat, and social media) is an advantage
Strong communication and interpersonal skills, both written and verbal
Excellent problem-solving skills with the ability to handle complaints and difficult situations professionally
Highly organized with strong attention to detail and ability to manage multiple cases simultaneously
Ability to coordinate effectively with cross-functional teams (Sales, Operations, Logistics, and Service)
Proficient in using customer service tools, CRM systems, and basic Microsoft Office applications
Ability to work under pressure while maintaining service quality and timeliness
Customer-focused mindset with a strong sense of accountability and ownership
Willing to work on shifting schedules, weekends, and holidays if required
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
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