Front of the House ( RECEPTIONIST CAFE)
MKS Workforce Management Services Quezon City Full-time
Key responsibilities
- Greet guests warmly and professionally upon arrival, directing them to appropriate seating or facilities
- Manage the reception desk, answering telephone enquiries and providing information about our café services, menus, and offerings
- Take and manage reservations using booking systems, ensuring accurate records are maintained
- Process guest payments and transactions with accuracy and professionalism
- Coordinate with front-of-house and kitchen staff to ensure smooth operations and timely service delivery
- Address guest queries and concerns promptly, resolving issues with courtesy and professionalism
- Maintain a clean, organised and welcoming reception area
- Manage waiting lists during peak times and communicate estimated wait times to guests
- Support promotional activities and communicate special offers or events to guests
- Assist with general administrative duties as required
- Proven experience working in a hospitality environment, preferably in a café, restaurant, or hotel setting
- Excellent customer service skills with a genuine passion for delivering exceptional guest experiences
- Strong communication and interpersonal abilities, with the ability to interact professionally with diverse clientele
- Proficiency in using point-of-sale (POS) systems and basic computer applications
- Ability to work efficiently in a fast-paced environment whilst maintaining attention to detail
- Flexibility to work varied shifts, including weekends and public holidays
- Professional appearance and demeanour
- Reliable, punctual, and committed to maintaining high service standards
- Fluency in English; additional language skills are advantageous
- Preferably with prior experience as a receptionist or in a front-of-house café role
Quezon City
Job Description
Posted on 24 July 2026
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