Associate Operations Manager | Ortigas with 10K Sign-On Bonus!
Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for an Associate Operations Manager for the Connext's operation department in Ortigas.
What's in it for you?- Competitive compensation
- Quarterly Performance Bonus
- Life insurance starts on 1st day
- HMO Insurance starts on 1st day
- Great company culture
- 10,000 Sign-On Bonus
- Annual Increase
What is the job?
The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.
Responsibilities:
- Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance and task performance.
- Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
- Coaches and counsels assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
- Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Develops and builds a culture of continuous performance improvement.
Qualifications and Requirements:
- 4–5 years of experience in operations management or a similar leadership role.
- Strong operational leadership and team collaboration skills in dynamic, fast-paced environments.
- Proven ability to manage multiple clients, deliverables, and department budgets.
- Highly analytical and detail-oriented, with solid financial acumen.
- Proficient in Microsoft Office Suite and skilled in data manipulation and reporting.
- Organized, results-driven, and capable of prioritizing, problem-solving, and strategic planning.