Operations manager
Pasig
Job Description
Posted on 3 June 2025
POSITION: MANDARIN-SPEAKING CLIENT OPERATIONS MANAGER
Job Description:
The Mandarin-Speaking Client Operations Manager will be primarily leading the customer service (CS), telemarketing, underwriting, and anti-fraud business units. Optimizing workflows, managing service-level performance and driving stakeholder satisfaction through effective and strategic account management, following the success of our Parent Company: FinVolution Group.
Qualifications/Requirements
Qualifications:- Bachelor’s degree in Marketing, Business, Communications, or related field
- 8 years’ experience in Client Operations
- Experience working with different nationalities and culture.
- Strong understanding of the Xinye and Philippine financial services landscape
- Experience working with Chinese management / leadership
- Excellent written and verbal communication skills (English and Mandarin)
- Analytical, creative, and data-driven mindset
- 3 years’ experience in Fintech industry is preferred.
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
Name: Zhang, JindiAddress: Pasig City
Nationality: Chinese
Intended period of employment: 24 Months
Workplace location: Unit 3001, 3002, 3005, 3004 Discovery Center, 25 ADB Avenue, Ortigas Center, San Antonio, Pasig Metro Manila 1605
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