[ref. e14041816] Taguig - Operations Manager (BPO Financial)

The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.

• Manage multiple mid-size programs and teams in a Financial LOB
• Ensure high and consistent performance on client KPIs and internal business targets
• Conduct team and performance reviews regularly
• Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company targets
• Establish a high standard for productivity, quality, and patient experience
• Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.
• Summarize, collect and analyze program trends and data for regular performance reports and presentations Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Seamlessly coordinate and work with various departments
• Involve with energy and verve in organizational, projects, initiatives and programs whenever required

Qualifications:

1. At least 5+ years of work in a Financial account specifically in a BPO set up
2. Knowledge and experience in KYC and AML are highly desirable.
3. Must have 3+ years’ experience as an Assistant Operations/ Operations Manager in a BPO Company for voice programs in Financial
4. Leadership skills, Operational management as well as Client and Process Management
5. Willing to work on-site in BGC, Taguig

Why Join Us?

Competitive Salary Package

Work-Life Balance