Account Manager

Podcast Network Asia is seeking an Account Manager to be the strategic bridge between our brand partners and our production team. This is a high-visibility, "high-touch" role focused on client retention, campaign success, and account growth.

• Client Relationship Management: Act as the primary liaison for brand managers and agencies. You are responsible for onboarding new clients, managing their expectations, and maintaining long-term satisfaction.
• End-to-End Campaign Orchestration: Lead the execution of closed deals. You will coordinate with Executive Producers and Segment Producers to ensure brand requirements are integrated into shows on schedule.
• Performance Reporting & Analysis: Monitor campaign performance metrics and work with the data team to provide brands with comprehensive, insight-driven reports that prove the value of their investment.
• Account Growth & Renewals: Proactively identify "wins" during a campaign to pitch upsell opportunities or contract renewals. Your goal is to turn a one-time sponsor into a multi-season partner.
• AI-Enhanced Efficiency: Use AI tools (ChatGPT, Gemini, etc.) to automate administrative tasks such as meeting transcriptions, drafting client recaps, and brainstorming creative ad-copy variations.
• System Integrity: Maintain 100% data accuracy in our internal trackers (Airtable/CRM) to ensure all stakeholders are aligned on project status and client deliverables.

• 2-4 Years of Experience: Proven track record in Account Management, Client Success, or Media Sales Support within an advertising agency, media house, or digital marketing firm.
• AI Savviness: You must be highly proficient in leveraging AI tools to streamline your workflow. You don't just "know" AI; you use it daily to draft proposals, analyze reports, and speed up communication.
• Exceptional Communication: Strong verbal and written skills. You can present complex data to high-level Marketing Directors and defend PNA’s value proposition with confidence.
• Master of Organization: You have a "zero-drop" mentality. You can juggle 5–7 active accounts across different podcast niches without missing a deadline or a client email.
• Tech Literacy: Proficient in Airtable, Slack, and Google Workspace. You prefer automated workflows over manual spreadsheets.
• Problem-Solving Mindset: Ability to handle high-pressure client escalations with a calm, solution-oriented approach.