Front Desk Staff

placeAngeles scheduleFull-time calendar_month4/5/26

Role Overview

The Front Desk / Admin Assistant is responsible for managing the day-to-day front desk operations of our Pilates studio. This role ensures a smooth client experience from check-in to check-out while supporting studio operations, bookings, and administrative tasks.

As the first point of contact for clients, the Front Desk Assistant helps maintain a welcoming, organized, and professional studio environment.

Key Responsibilities

Client Experience

Welcome and check in clients upon arrival
Assist clients with class bookings, scheduling, and package inquiries
Answer questions about studio services, packages, and policies
Ensure a friendly and professional client experience at all times
Handle client concerns and escalate issues when necessary

Booking & Scheduling

Manage class bookings through the studio booking system
Monitor waitlists and assist with class changes or cancellations
Follow up on unpaid bookings or pencil reservations
Ensure class schedules are accurate and updated

Sales & Transactions

Assist clients with purchasing packages or memberships
Process payments (cash, card, or online)
Maintain accurate transaction records
Help promote studio packages, promos, and programs

Studio Operations

Ensure the front desk and studio areas remain clean and organized
Prepare the studio before classes begin
Coordinate with instructors regarding class attendance
Monitor equipment setup and studio readiness

Administrative Support

Assist with basic administrative tasks and documentation
Help track studio sales, attendance, and client records
Support marketing initiatives (events, promos, etc.) when needed
Assist with daily operational reports

Qualifications

Friendly, professional, and customer-service oriented
Strong organizational and communication skills
Detail-oriented and reliable
Comfortable using booking systems and basic computer tools
Able to multitask in a fast-paced environment
Interest in fitness, Pilates, or wellness is a plus

Working Environment

Boutique Pilates studio setting
Client-focused and service-oriented environment
Team collaboration with instructors and management

Interested applicants may send their CV and a brief introduction betterstudio.co@gmail.com. Only shortlisted candidates will be contacted.

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