[ref. m62256204] San Jose del Monte - Workforce Senior Scheduling Analyst
About the role
Are you an experienced Workforce Scheduling Analyst looking for an exciting new opportunity? UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. is seeking a Workforce Senior Scheduling Analyst to join our team in Pampanga Central Luzon. This is a full-time role where you will play a key part in optimizing the scheduling and productivity of our workforce.
What you'll be doing- Develop and maintain innovative workforce scheduling solutions to enhance operational efficiency
- Analyze workforce data, identify patterns and trends, and make recommendations to improve scheduling
- Collaborate with department heads to understand business needs and implement effective scheduling strategies
- Monitor and report on scheduling performance metrics to drive continuous improvement
- Train and provide guidance to scheduling team members to upskill the workforce
- Ensure compliance with all relevant labor laws and company policies
- 2+ years' experience as a Workforce Scheduling Analyst or similar role
- Proven track record of developing and optimizing workforce scheduling solutions
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights
- Excellent communication and stakeholder management skills
- Basic understanding of call center KPIs (AHT, SL, Occupancy, Schedule Adherence)
- Proficient in MS Excel, Google Sheets; Power BI is a plus
- Proficient in using scheduling software and data analysis tools
About us
UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. is a leading provider of innovative technology solutions and services. We are dedicated to empowering our clients with cutting-edge technology and delivering exceptional customer experiences. With a strong focus on talent development and a dynamic company culture, we offer our employees the opportunity to grow and thrive in a supportive and collaborative environment.
If you're ready to take the next step in your career, apply now to become our Workforce Senior Scheduling Analyst.