Program Coordinator (E-commerce) NIGHTSHIFT | HYBRID Upon Regularization - Manila
Satellite Office Manila Full-time
PROGRAM COORDINATOR
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A PROGRAM COORDINATOR?A Program Coordinator is responsible for providing administrative support to the Program Manager on assigned program(s). The Program Coordinator will assist the Program Manager with execution of marketing plans and growth strategies on assigned account(s).
They support the company’s initiatives to deliver an exceptional customer experience.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
Program Coordinators will partner with cross-functional teams to ensure optimal alignment between internal teams and clients while looking for ways to improve overall program efficiency. They will minimize program disruptions by monitoring program requirements, tracking program timelines, and proactively elevating variances to Program Manager(s) for resolution.
The organization’s ideal Program Coordinator is customer service oriented with excellent project management and communication skills. They will be a resourceful self-starter with exceptional organizational skills who thrives in a fast-paced and deadline-driven environment.The Program Coordinator will be ambitious in nature, eager to learn, and support our clients’ business.
DUTIES AND RESPONSIBILITIES- Provide administrative support on assigned account(s)
- Monitor program timeline; elevate variances to Program Manager for resolution
- Assist in monitoring channel performance including, but not limited to:
- Key drivers/top sellers
- “Specials of the week”
- Inventory levels
- Support all channel selling efforts as assigned
- Take and disseminate minutes from weekly team meetings to all client-team members and to management
- Work with multiple internal teams to meet and exceed client program objectives and expectations
- Audit program details prior to launch
- Coordinate and support all launch and marketing timelines
- Assist Program Manager(s) in achieving the following:
- Manage all aspects of programs, utilizing the company’s retail process on assigned account(s)
- Work with Merchandising team to develop product lines and assortments
- Collaborate with inventory team to monitor inventory levels, initial buys, re-buys, and liquidation of discontinued stock
- Work with ecommerce team to produce and update webstores
- Coordinate client reporting with data management team
- Other job duties and projects as assigned
- Ability to prioritize and manage multiple tasks/assignments to meet deadlines
- Highly organized and detail-oriented
- Clear and effective communication skills with both internal and external stakeholders
- Excellent interpersonal skills
- Resourceful and solution-oriented
- Strong project management skills
- Ability to remain flexible and willing to change strategies as business needs dictate
- Bachelor’s degree or equivalent combination of work and experience
- Knowledge of retail stores and e-commerce programs
- Strong project management experience
- 1–3 years performing in an administrative support role
- Proficiency with MS Office suite including ability to create documents and spreadsheets utilizing MS Office software and Smartsheet
- Intermediate Excel skills required; advanced preferred (experience using VLOOKUPs, pivot tables, slicers, and general data analysis/strategy)
Satellite OfficeQuezon City, 10 km from Manila
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