IT Web Support
Comworks Quezon City Full-time
Position Title: IT Web Support
Description:
- The web support specialist primary responsibilities revolve around supporting, developing, and enhancing customer relationship and CWI Web Platform. Analyse and perform first level troubleshooting for the web application services. Candidate will work closely to the platform developers, IT team, and platform partners in resolving technical issues. Candidate will also be part of the operations team from 8:00am-10pm shift Monday to Sunday.
You will:
- Provide technical support for technical and non-technical users of the platform and its infrastructure, supporting cloud-based virtual machines.
- Collaborate with customer IT teams and internal CWI Developers teams to troubleshoot and resolve issues
- Document, resolve, and or escalate support cases promptly.
- Monitor application logs, server health, and platform transactions.
- Process daily report, and customer request.
- You will participate to our client integration testing.
Skills:
- Database (Mysql)
- Java (Spring Framework)
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