Associate Trainer
Reed Elsevier Shared Services Philippines Inc Muntinlupa
Job Description
Responsibilities:
- Support change management efforts (e.g.for the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams.
- Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content.
- Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources.
- Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations.
- Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team
- Where applicable, run preliminary data trends, metrics, project performance
AtosMuntinlupa
Role Overview:
• A trainer is responsible for designing, delivering, and evaluating training programs aimed at enhancing the technical expertise, customer service skills, and operational proficiency of service desk staff. They develop training...
Reed Elsevier Shared Services Philippines IncManila, 25 km from Muntinlupa
matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources.
• Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure...
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Role, Purpose and Scope
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