Manila - Onboarding Support Specialist
Zigzag Media Manila Full-time
Zigzag is looking for an Onboarding Support Specialist to join our team!
About the Role
We’re looking for a highly professional and technically-minded Onboarding Support Specialist to join our customer team. This role is critical in supporting the successful onboarding of new clients, ensuring a smooth and efficient experience from technical setup to go-live.You'll be working closely with clients and internal teams to guide them through setup processes such as SSO, SCIM provisioning, AD configuration, and other integrations.
This is a client-facing role that requires excellent communication skills, both verbal and written, with a strong ability to explain technical concepts clearly and patiently. You’ll act as a bridge between technical requirements and customer understanding.
Key Responsibilities- Own the end-to-end onboarding support process for new clients
- Guide customers through technical setup steps including SSO, SCIM, AD and other integrations
- Respond to client inquiries via email, video calls, and chat with clarity and professionalism
- Troubleshoot setup issues in real-time, escalating where necessary
- Document onboarding steps and flag process improvements to internal teams
- Maintain detailed records of onboarding progress in internal systems
- 3-4 years relevant experience
- Strong verbal and written English communication skills
- Must be highly detail-oriented with a strong commitment to accuracy
- Empathetic, patient, and client-focused
- Technically competent – comfortable learning and working with identity management tools (e.g. SSO, SCIM, AD)
- Organized and diligent – able to manage multiple onboarding tracks at once
- Previous experience in customer support, onboarding, or technical support is a plus
CapgeminiManila
Role Description
An Onboarding Specialist plays a crucial role in ensuring a smooth and engaging transition for new hires into an organization. Their responsibilities typically span both recruitment support and employee onboarding. Here's...
AECOM Singapore Pte LtdTaguig, 12 km from Manila
Job Description
The role will primarily be responsible in providing support to the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.
Responsibilities & Duties...
Taguig, 12 km from Manila
Develop and implement strategies to enhance the customer onboarding experience.
• Oversee the onboarding team to ensure smooth and efficient processes.
• Collaborate with internal departments to align onboarding procedures with company goals...
Best jobs you don't want to miss: