Employee Services Coordinator – Onboarding Taguig, PHL - AECOM

Job Description

The role will primarily be responsible in providing support to the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.

• Administer onboarding documents generation, distribution, and collection of such as job offer letters and employment contracts.
• Resolve basic queries and issues using standard onboarding processes and escalate complex issues to manager or team lead for timely resolution.
• Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.
• Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

Qualifications

Minimum Requirements:

• Bachelor's degree or at least 2 years of relevant work experience
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of HR processes and procedures
• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Experience using Oracle, Workday, BrassRing, ServiceNow or other similar platforms and tools is preferred

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommendsolutions for unique scenarios. (Problem Solving)
• Working Environment and Physical Demands:

Ability to work in shifting schedule operating hours

Ability to work in a hybrid work arrangement