SAP Functional Analyst (Customer Experience)
I. JOB TITLE: SAP Functional Analyst (Customer Experience)
LOCATION: CEBU CITYWORK ARRANGEMENT: ONSITE
SHIFT: 10:00 PM – 7:00 AM
II. COMPANY DESCRIPTION
About BSA Solutions
Come be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources.We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally.
If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia.
We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.
III. WHAT DO WE OFFER- Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.
- Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalized training programs that go beyond a typical job.
- Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
- Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.
IV. JOB SUMMARY
The IT SAP Functional Analyst (CX) is responsible for designing, building, and delivering the configuration of Customer Experience modules, technical solutioning for integrating software applications and SAP implementations, and working closely with the Data Integration team to develop interfaces and automate solutions.This role will also contribute to the implementation and maintenance of systems that support Woodgrain’s SAP Customer Experience functions in accordance with the Project Management Life Cycle and will be heavily involved in blueprinting, partnering with the business users and subject matter experts to analyze, define, and implement lean business processes and system solutions that will be utilized across the Woodgrain organization during SAP implementations for mergers, acquisitions and upgrades, as well as the integration of non-SAP solutions with SAP.
V. WHAT YOU’LL DO- Configure Customer Experience Modules
- Participate in blueprinting sessions to define scope, gather business requirements, create concepts and designs that meet business needs, and document detailed specifications for the development of custom programs, testing, and implementing the automated solutions.
- Document requirements for conversions, upgrades, interfaces, business logic, reports, forms, and workflow and develop technical solutions as defined and documented during blueprinting.
- Manage and perform functional, unit, regression, and integration testing for go-lives and software updates.
- Deliver multiple projects (sometimes concurrently) by effectively communicating and collaborating with cross-functional teams including IT Applications, Infrastructure, SAP Basis, Security, Data Integration, Architecture, Business Resource Managers, the Business, and Management.
- Provide customer service to end users by logging, routing, and resolving incoming requests for CX-related process or system issues and bugs.
- Develop, document and revise standard operating procedures, user documentation, business process workflows and training guides
- Must be able to effectively communicate in English, both verbally and in writing.
- Bachelor's degree in a technical areas such as Computer Science, Information Technology, or Business. Equivalent training and experience can be considered in lieu of a degree.
- At least 5 years of previous experience working with an ERP in the Customer Experience environment.
- Understanding of and experience with CX terminology and methodology.
- Previous experience having performed configuration in SAP ECC 6.0 is highly desirable. Preference will be given to previous S/4 HANA experience.
- Previous experience with various CX Solutions (i.e., Legacy CRM, Customer Portal, E-Commerce, Marketing, CPQ)
VII. PREFERRED SKILLS:
- Excellent analytical skills to interpret complex, cross-functional requirements and challenges.
- Ability to develop process maps, project plans, cutover and conversion plans, technical specifications, user guides and other documentation.
- Ability to work efficiently with team members from different geographical locations and expertise backgrounds.
- Excellent customer service skills, computer knowledge and skills, and effective oral and written communication skills.
- Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred.
Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.
Take the next step in your career and apply now to join our world-class team!