Customer Service Agents- with at least 6 months BPO experience -Competitive Salary (20-25k)+Benefits
Trinity Workforce Solutions Inc Cebu
CUSTOMER SERVICE AGENTS
Job Description
We are seeking a highly motivated Customer Service Agent to join our team. AT LEAST 6 MONTHS BPO EXPERIENCE! The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.
Location: IT PARK, CEBU CITY / 1NITO TOWER / AS FORTUNA MANDAUE CITY
Qualifications:
- SHS Graduates/ HS Graduates/ College Undergrad/ College Graduates
- AT LEAST 6 MONTHS BPO/CALL CENTER EXPERIENCE
- Good English Communication Skills
- Excellent communication and interpersonal skills
- Can converse well with customers
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Amenable working onsite/in the office
- Amenable working in graveyard shift/any shifting sched
- Competitive Salary Package (Earn up to 30k!)
- HMO (Day-1)
- Life Insurance
- Leave/PTO Credits
- Good working environment
- Night Differential
- Performance Bonus
Responsibilities:
- Handle inbound and outbound calls and emails from customers with inquiries, complaints, or issues
- Provide accurate and timely information to customers
- Assist customers with placing orders, tracking shipments, and processing returns
- Resolve customer complaints in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Meet or exceed customer service targets and goals
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