HR & Sales Operations Coordinator

Job Summary

We are looking for a proactive and organized HR & Sales Operations Coordinator to oversee daily retail store operations, sales monitoring, employee coordination, and HR administrative tasks. The role is responsible for ensuring smooth store operations, accurate sales and cash management, proper staffing, employee attendance monitoring, and excellent customer service across all retail stores.

• Monitor daily sales transactions, cash handling, and store reports for all retail stores
• Oversee day-to-day retail store operations and ensure compliance with company policies and procedures
• Prepare and manage store schedules and staffing requirements
• Conduct regular store visits and monitor store performance, cleanliness, and visual merchandising standards
• Coordinate with Sales Experts regarding store operations, performance, and attendance concerns
• Monitor inventory discrepancies and coordinate with Operations for resolution
• Prepare and submit weekly and monthly sales and operational reports
• Assist in handling customer concerns and ensure quality customer service
• Manage employee attendance, timekeeping, overtime, leave requests, and HRIS-related concerns
• Prepare attendance monitoring reports, incident reports, and employee documentation
• Assist in recruitment activities including job postings, interview scheduling, onboarding, and background checks
• Support employee engagement activities and HR events
• Coordinate with malls and process store-related permits and requirements
• Assist the Marketing team during in-store and mall marketing events
• Perform other administrative and operational tasks assigned by management

• Bachelor’s Degree in Human Resources, Psychology, Business Administration, or any related field
• At least 1 year of experience in Human Resources, retail operations, or sales operations, preferably within the retail industry
• Familiar with retail operations, customer service, recruitment, employee relations, and timekeeping processes
• Knowledgeable in Microsoft Office applications and HRIS systems
• Strong leadership, communication, interpersonal, and organizational skills
• Good analytical, problem-solving, and decision-making abilities
• Computer literate and capable of handling reports and documentation
• Proactive, organized, detail-oriented, flexible, and collaborative
• Able to work in a fast-paced environment and manage multiple tasks
• Willing to conduct fieldwork, store visits, and audits

• Competitive basic salary
• Employee discount
• Transportation Allowance
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• 13th month pay
• Paid leaves (vacation leave, sick leave)
• Career development and training opportunities (HR, operations, compliance, and leadership training)
• Opportunity for promotion to supervisory or managerial roles in HR or Operations
• Overtime pay or compensatory time off for fieldwork or extended hours (if applicable)