Sales Operations & Customer Support Specialist

We are looking for a detail-oriented and proactive Sales Operations & Customer Support Specialist to support the Sales team by ensuring accurate order processing, smooth coordination with clients, and efficient handling of sales documentation and customer accounts.

The ideal candidate should have strong organizational skills, experience in sales support or account coordination, and confidence in communicating with customers and internal departments.

• Oversee and support Sales Coordinators in processing order confirmations, sales orders, and other sales-related documents accurately and efficiently
• Monitor accounts receivable and assist in following up customer payments and invoice concerns
• Coordinate with customers regarding order status, payment updates, and sales transactions
• Ensure smooth coordination between Sales and other departments for operational concerns and customer requirements
• Prepare sales-related reports, presentations, meeting minutes, and sales performance updates
• Maintain and update customer databases and mailing lists for marketing and sales communications
• Ensure accuracy and completeness of sales documentation and records

• Bachelor’s Degree in Business Administration, Marketing, Management, or related field
• At least 1 year of experience in sales support, sales operations, customer service, or account coordination
• Strong communication and coordination skills
• Detail-oriented with good organizational and multitasking abilities
• Proficient in Microsoft Office applications, especially Excel and PowerPoint
• Experience in handling customer accounts and sales documentation is an advantage