[ref. e97168218] Customer Service Specialist (Customer Experience Assistant) - Pasig
Pasig Full-time
Qualification required/desired:
chat and email.
foster trust and mutual respect.
situations and create appropriate resolution while maintaining
ownership of the issues.
similar concern resolving as many queries as possible on the f
interaction.
the company.
Shifting Schedule: Rotational | Shifting (with night shift) | Holiday shift with premium pay
- Identify, assess, and resolve customers' needs to achieve positive
chat and email.
- Provide exemplary customer service to both internal and external
foster trust and mutual respect.
- Ensure excellent service standards, respond efficiently to customer
- Be genuinely excited to help customers by being patient,
- Research, analyze and resolve customer issues in an accurate and
situations and create appropriate resolution while maintaining
ownership of the issues.
- Establish and maintain positive working relationships with peers,
management, coworkers and partners.
KEY RESULT AREAS FOR THIS POSITION:- Respond to customer's enquiries through voice chat and email
similar concern resolving as many queries as possible on the f
interaction.
- Accurately logging and classifying all calls, ch and email requests.
- Provide timely follow through OB/chat/emails
the company.
- Effectively ask probing questions to understar customer
- Accurately enter and update customer information in the database.
- Efficiently take and correctly process orders in accurate and timely
- Amenable to work on shifting schedule, Accept additional
tasks/projects if needed.
Qualifications:- 2-3 years' BPO experience on end-to-end customer service
- 1-2 years' work experience with AU/US/NZ Retail campaign is
- Experience in managing multiple chat sessions at the same time
- Experience in providing voice and email support required.
- Passion to provide positive customer experience.
- Ability to communicate and engage effectively, verbally and in
- Ability to use and learn proprietary software systems.
- Experience in handling US Voice account is a plus.
- Experience in using Zendesk is a plus.
Shifting Schedule: Rotational | Shifting (with night shift) | Holiday shift with premium pay
Work Set up: 3x week onsite, 2 days work from home
ConnextSan Jose del Monte, 28 km from Pasig
and Finance.
We are currently looking for a Customer Support Specialist (Financial) who will be working with Connext's Client in the United States of America.
What's in it for you?
• Competitive compensation
• Perfect Attendance Bonus
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