Customer Service Specialist
Job Description
Description
We are seeking a Customer Service Specialist to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring customer satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work collaboratively with other teams.
Description
We are seeking a Customer Service Specialist to join our team in Southeast Asia. The ideal candidate will have a passion for helping customers and a strong ability to resolve issues efficiently. In this role, you will be the first point of contact for our customers, providing them with the support they need to enhance their experience with our products and services.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesse strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.