Contact Center Transformation Consulting Manager/ Senior Manager - Genesys

apartmentAccenture placeSanta Ana scheduleFull-time calendar_month8/23/25

Customer Platform Manager

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Customer, Industry Consulting I Areas of Work: Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years of Exp: 10 years+ for Manager, 12 years+ for Senior Managers

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Customer Sales & Service Consulting works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care.

These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skills to deliver projects that helps drive quantifiable value to our clients.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Key responsibilities include:

Would be responsible for analyzing customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
Manage Contact Center Engagements (especially Genesys) across project delivery phases
Lead Business Proposals to work closely with Accenture teams and Vendors (if any) to respond to RFI’s and RFP’s
Manage Genesys capability with other Managers and help grow practice in terms of headcount, creating Point of Views, develop assets to improve operational efficiency and/or Customer experience for our clients

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