Call center agent
Angeles
Job Description
Posted on 21 August 2025
The Customer Service Agent is responsible for handling inbound student enquiries and providing high quality, efficient customer service and advice to students via phone, email and chat. The Customer Service Agent will perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepens over time.This role is based in the Philippines or India and will work with teams located in Australia and Colombia. Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries. Meet performance KPI, be receptive to coaching and development and make improvements to performance where required
Qualifications/Requirements- A minimum of 1-year experience in a contact center or customer service role.
- Outstanding customer service skills, including strong interpersonal skills, a
- Exceptional customer listening skills with the ability to ask probing questions,
- Ability to operate effectively in a team, contributing positively to team operations
- Superior verbal and written communication skills, and the capacity to
- Proficiency in the use of enterprise-wide records management systems.
- Attention to detail and the ability to undertake high volumes of work efficiently
- A student-service mentality and respect for balancing both people and
- Strong personal drive and self-motivation
Work location
ANGELES CITY, PAMPANGA
Remarks
No additional remarks
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