Customer Experience Specialist
Toyota Financial Services Makati Full-time
Job description:
- Confers with the customers by telephone, email, in person in order to provide information about products and services.
- Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Ensures that appropriate responses were made to resolve customers' problem.
- Refers customer's concerns to designated departments for resolution and processing.
- Provides feedback and reply to customers' concern and request.
EXL Service PhilippinesPasay, 2 km from Makati
Overview:
The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners...
First Gen CorporationPasig, 6 km from Makati
Intern's responsibilities will include:
Customer Experience:
• Research customer experience best practices in the energy and utility sector;
• Develop a CX framework based on findings (journey stages, touchpoints, and KPIs);
• Draft survey...
Probe CXMakati
challenge the norm and find your purpose.
Job Description
• Maintain data entry requirements by following data program techniques and procedures.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies...