Customer Experience Executive
Probe CX Makati Full-time
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Description- Maintain data entry requirements by following data program techniques and procedures.
- Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Maintain operations by following policies and procedures; reporting needed changes.
- Maintain customer confidence and protects operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Good interpersonal and communication skills
- Ability to work in fast-paced metric driven environment with multi-tasking skills
- Communicates with clarity of thought and purpose
- Should be able to effectively compose clear, concise, and crisp messages to a variety of audiences and able to articulate difficult messages in an effective/positive way.
EXL Service PhilippinesPasay, 2 km from Makati
Overview:
The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners...
First Gen CorporationPasig, 6 km from Makati
Intern's responsibilities will include:
Customer Experience:
• Research customer experience best practices in the energy and utility sector;
• Develop a CX framework based on findings (journey stages, touchpoints, and KPIs);
• Draft survey...
Probe CXQuezon City, 11 km from Makati
challenge the norm and find your purpose.
Responsible for:
The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made...