Community relations officer
Mandaue
Job Description
Posted on 18 June 2026
TENANT RELATIONS OFFICER
The Tenant Relations Officer is Primary liaison between tenants and the property management team. Onboarding new tenants, addressing concerns, coordinating service requests, managing tenant engagement activities, and ensuring compliance with property rules and regulations.
DUTIES & RESPONSIBILITIES:
Tenant Onboarding & Orientation- Conduct tenant orientations, explaining house rules, operational procedures, safety protocols, and available services.
- Coordinate with security, engineering, and leasing teams to ensure a smooth move-in process.
- Ensure all onboarding documents are signed and filed.
- Serve as the main contact for tenant concerns, requests, and inquiries.
- Maintain regular communication channels (emails, notices, newsletters, tenant meetings).
- Build rapport with tenants to encourage cooperation and loyalty.
- Log and monitor service requests using the property’s management system.
- Coordinate with facilities, housekeeping, and security teams for timely resolution.
- Follow up on service requests to confirm tenant satisfaction.
- Conduct regular inspections of common areas and leased premises (with proper notice) to check compliance with lease terms and house rules.
- Issue notices for violations and work with tenants to address issues.
- Assist in emergency drills, safety briefings, and disaster response.
- Maintain updated emergency contact information for each tenant.
- Maintain up-to-date tenant databases and service request logs.
- Prepare monthly tenant satisfaction, feedback, and incident reports.
- Recommend process improvements based on data analysis.
Qualifications/Requirements
JOB REQUIREMENTS:
- Bachelor’s degree in Business Administration, Hospitality Management, Property Management, or related field.
- At least 2–3 years of experience in tenant relations, customer service, or property management (commercial or mixed-use environment preferred).
- Strong interpersonal, communication, negotiation and conflict resolution skills.
- Proficiency in MS Office and property management software.
- Knowledge of ISO 9001:2015 QMS principles is an advantage.
- Must be willing to work onsite and shifting schedule depending on the operational needs of the company.
Work location
MANDAUE CITY, CEBU
Remarks
No additional remarks
Apply now
Mandaue
and staff for emergency situations.
• Coordinate with emergency services and authorities as needed during crises or incidents.
Community Relations:
• Engage with the local community and neighboring businesses to build positive relationships and address...
Conti's Specialty Foods, IncMandaue
and Community Relations
• Assist in identifying potential partners, communities, schools, organizations, and local groups for brand collaboration.
• Help build and maintain relationships with external partners to support marketing initiatives.
• Support local...
Ikhea Lightings, Inc.Mandaue
that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability...