BPO Quality Assurance Manager - TP Davao
Teleperformance Davao Full-time
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
- Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
TeleperformanceDavao
with the management team to develop and implement quality assurance strategies
4. Analyze data and generate reports to track quality metrics and identify trends
5. Ensure contact center operations adhere to company policies and procedures
6. Support the recruitment...
Davao
Job Description
Posted on 24 April 2026
• Degree in Agriculture or relevant field
• Proven experience in quality assurance or quality control roles, preferably in a manufacturing or production environment.
• Evaluate raw materials to ensure...
Davao
Job Description
Posted on 27 April 2026
Main Duties, Responsibilities and Performance Indicators
1. Records Review and Verification
• Oversee the review and verification of QA monitoring records.
• Sign off on QA records to ensure accuracy...