Quality Assurance Supervisor | BPO | TP Davao
Teleperformance Davao Full-time
What you'll be doing
- Monitor and evaluate agent interactions to identify training needs and opportunities for improvement
- Provide regular feedback and coaching to agents to enhance their skills and performance
- Collaborate with the management team to develop and implement quality assurance strategies
- Analyze data and generate reports to track quality metrics and identify trends
- Ensure contact center operations adhere to company policies and procedures
- Support the recruitment and onboarding of new agents
- Foster a positive and motivating work environment for the team
- Minimum 2 years' experience in a quality assurance or team leader role within a call center or BPO environment
- Strong communication and interpersonal skills, with the ability to provide constructive feedback
- Proficiency in data analysis and reporting
- A keen eye for detail and the ability to identify opportunities for improvement
- Excellent problem-solving and decision-making skills
- Experience in coaching and developing team members
- Fluency in both English and the local language
SixElevenDavao
We are looking for a motivated and hands-on Team Leader to manage and support a group of agents in achieving performance targets. The ideal candidate has sales leadership experience and is willing to grow in a fast-paced BPO environment
Apply today...
Beawesome, Inc.Davao
Operations Manager in BPO or customer experience operations
• Strong analytical, strategic planning, and team management skills
• Excellent communication and decision-making abilities
• Experience in managing vendor partnerships and client relationships...
AKIKA.COM LLCDavao
Here, top closers hit $10K/month making ~200 focused calls/day — because the system is built to convert. If you can sell, this is one of the fastest ways to dramatically increase your income.
What You’ll...