Branch Manager - **(Guihulngan, Bayawan)

Duties and Responsibilities:

1. BRANCH OPERATIONS MANAGEMENT:

• Oversee branch performance, personnel management, policy compliance, and administrative tasks.
• Implement compliance with opening and closing memos and company policies.
• Monitor staff attendance, leaves, and work schedules, taking appropriate action as needed.

1. LEADERSHIP AND DEVELOPMENT:

• Lead, motivate, and coach branch employees for exceptional customer service and target achievement.
• Conduct regular meetings, and performance reviews, and recommend training and development opportunities.
• Oversee disciplinary actions and facilitate discussion of memorandums to ensure understanding and compliance.

1. SALES AND MARKETING:

• Develop and execute sales strategies for units, parts, and services.
• Propose monthly marketing activities to boost inquiries and sales.
• Stay informed about industry trends, competitor activities, and customer preferences to adjust strategies accordingly.

1. CREDIT AND COLLECTIONS MANAGEMENT:

• Ensure accuracy of Credit Application Forms and adherence to the 5Cs of credit.
• Monitor accounts and review collection strategies to achieve targets.
• Collaborate with collection officers on payment issues, verify itineraries and allowances, and ensure maintenance schedules are followed.

1. ADMINISTRATIVE AND CUSTOMER SERVICE:

• Implement and enforce administrative processes, including inventory management, registration, record keeping, and reporting.
• Coordinate warranty claims, service appointments, and repairs for prompt customer issue resolution.
• Act as a reliever in the absence of subordinates to ensure efficient task completion.