Business development officer
Job Description
Posted on 3 April 2026
Global Experience Officer
Own the Future of Client, Employee, and Candidate Experience
Transformation at scale starts with experience. The Global Experience Officer leads enterprise-wide strategy across client, employee, and candidate journeys, shaping loyalty, engagement, and growth. This role drives measurable business impact globally while offering a long-term career with Emapta—where top-tier leaders build differentiated experiences and influence the future of work.
Your Role at a Glance
Employment Type: Full-TimeShift: Shifting
Work Setup: Onsite across global sites
Your Daily Tasks- Perform assigned functions, duties, and responsibilities to the best of ability in accordance with employer and client expectations.
- Comply with all lawful and legitimate instructions issued by the employer, client, or authorized representatives.
- Carry out additional administrative or non-administrative tasks as assigned through lawful written or verbal directives.
Qualifications/Requirements
The Qualifications We Seek- Proven experience leading Client Experience (CX), Employee Experience (EX), and Candidate Experience (CanX) strategies across the full lifecycle.
- Strong background in designing experience journeys, touchpoints, and service standards for clients, employees, and candidates.
- Hands-on experience implementing and managing Voice of the Customer (VoC) and Voice of the Employee (VoE) programs.
- Demonstrated success in leading Client Success teams to deliver service excellence, proactive engagement, and timely issue resolution.
- Ability to partner effectively with Sales, Operations, HR, and executive leaders to improve NPS, client retention, and renewals.
- Experience developing and enhancing onboarding, engagement, wellness, retention, and internal communication programs to support a high-performance culture.
- Proven ability to strengthen employer branding, candidate experience, and employee value proposition (EVP).
- Experience defining and promoting the culture, talent values, and employee attributes that position the company as an employer of choice.
- Strong track record in driving digital experience initiatives, including self-service tools, automation, knowledge bases, and chatbots.
- Data-driven leader with experience using analytics and experience KPIs to measure impact and drive continuous improvement.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
Apply now