ServiceNow Functional Support
Pasig
Act as the first point of contact for ServiceNow functional support requests from end users and stakeholders.
- Provide daily functional and process support across ServiceNow modules, including:
- Incident Management
- Problem Management
- Change Management
- Service Request
- CMDB
- Knowledge Management
- Translate business needs into functional requirements and coordinate with technical teams for configuration or development.
- Ensure adherence to ITIL standards and organizational ITSM processes.
- Maintain and update process documentation, knowledge base articles, and training materials.
- Monitor platform usage and identify opportunities for process improvements or automation.
- Assist in onboarding and training new users on ServiceNow features and functionalities.
- Collaborate with ServiceNow developers, administrators, and process owners to resolve issues and deliver enhancements.
- Generate functional reports and dashboards for management and stakeholders as needed.
Company growth opportunitiesJoin a leading company in the Technology space
A successful ServiceNow Functional Support should have:
- 3+ years of experience in ServiceNow administration and configuration.
- Experience in the Technology industry or similar environments.
- Knowledge of ITIL & ITSM processes and workflows.
- Proficiency in troubleshooting and resolving ServiceNow-related issues.
- Excellent communication and collaboration skills to work with diverse teams.
- A commitment to staying updated on the latest ServiceNow updates and features.
The employer is a large organization in the Technology industry, known for its innovative approach and dedication to delivering exceptional technology solutions. The company supports a wide range of clients and fosters an environment that values professional growth and technical expertise.
- Opportunities to work on innovative projects in the Technology industry.
- Professional growth and skill development within a supportive environment.
- Collaborative company culture that values technical expertise.
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