Call center agent
Quezon City
Job Description
Posted on 5 May 2025Career Opportunity in CONCENTRIX CVG PHILIPPINES, INC.
Job Title: Advisor I, Technical Support- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Company Address: 14/F to 25/F Ayala North Exchange, Tower 2, 6798 Ayala Avenue cor. Amorsolo and Salcedo Streets, Brgy. San Lorenzo, Makati City
Nature of Business: Business Process Outsourcing
Name as it appears on passport: Eduardo Dos Reis Lima
Address: Bulacan
Nationality: Brazilian
Intended period of employment (1 or 2 Years): 1 year
Qualifications/Requirements
Qualification (Education, Professional License, Skills Certification, Specialized Training):- Graduate of any business-related course
- Excellent written and verbal communication skills in French and English language
- Experience working in international and cross-cultural environment
- Courteous with strong customer service orientation.
- Must be fluent in Portuguese and English speaking, reading, writing, and listening
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Strong analytical, organizational and problem solving skills
- Experience in software programs such as Microsoft Word, Excel, Microsoft Outlook and Internet
- Clarity of verbal communication (pace and tone)
- Excellent written communication (grammar)
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
The company hereby declares that the above-mentioned foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.
Company Name: Concentrix CVG Philippines, Inc.Company Address: 14/F to 25/F Ayala North Exchange, Tower 2, 6798 Ayala Avenue cor. Amorsolo and Salcedo Streets, Brgy. San Lorenzo, Makati City
Nature of Business: Business Process Outsourcing
Name as it appears on passport: Eduardo Dos Reis Lima
Address: Bulacan
Nationality: Brazilian
Intended period of employment (1 or 2 Years): 1 year
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