Virtual Assistant (NDIS Healthcare)

About the Role

A background or understanding of manufacturing processes and terminology will be highly regarded. This is a developing role, and we expect it to grow with us as the business continues to evolve.

• Email and inbox management, including prioritizing and organizing incoming emails, flagging critical items, and drafting responses where required.
• Calendar and appointment scheduling for three staff members, ensuring no conflicts and smooth coordination.
• Provide personal assistance to the Director and Project Manager.
• Call and follow up with clients/customers to collect or confirm information.
• Customer and client communication, ensuring professional and timely responses.
• Draft professional letters, emails, and other business correspondence.
• Maintain and update project workflows and tasks in Monday.com.
• Assist in document management and file organization.
• Take meeting notes and distribute action items.
• Prepare reports and summaries as needed.
• General administrative support typical of a Virtual Assistant role.

• Proven experience as a Virtual Assistant or relevant administrative role in Australian individual client or industry
• Strong understanding of manufacturing processes and related terminology (preferred).
• Proficiency in Microsoft Outlook, Monday.com, and other productivity tools.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and manage competing deadlines.
• High level of professionalism, discretion, and confidentiality.
• Comfortable making and receiving client calls.