Phrn qa

PHRN Quality Analyst (QA)

We are seeking a licensed Philippine Registered Nurse (PHRN) with Quality Analyst experience to join our US Healthcare team. The role is responsible for conducting quality audits, ensuring compliance with established processes and call guidelines, identifying performance gaps, and supporting continuous improvement initiatives within the healthcare account.

Key Responsibilities:

• Conduct quality audits and evaluations of healthcare-related transactions and interactions.
• Monitor adherence to client requirements, quality standards, and call handling guidelines.
• Participate in calibration sessions and provide quality feedback to operations teams.
• Identify opportunities for process and performance improvement.
• Prepare audit reports and maintain quality documentation.
• Collaborate with Team Leads, Trainers, and Operations to support quality and compliance objectives.

Qualifications:

• Active PHRN License.
• Minimum of 2 years of QA/Auditing experience in a Healthcare BPO account.
• Strong background in US Healthcare processes.
• Experience in quality monitoring, auditing, calibration, and performance coaching.
• Strong communication, analytical, and stakeholder management skills.
• Must be willing to work onsite in Ortigas, Pasig City.
• Must be amenable to a night shift schedule.