Marine Assistant Operation Manager
Global Process Manager Inc. Makati Full-time
Experience
- Minimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.
- Experience in training/development, process management, and data management is an advantage.
- 2 years in a leadership or Assistant Manager role, overseeing teams
- Experienced in managing escalations, handling operational incidents, and maintaining a smooth flow of operations
- Experience in cross-functional project leadership and change management
- Demonstrated ability to plan, manage, and deliver cross-functional projects on time and within scope
- Operations
- Supports the Operations Manager in overseeing multiple teams and acts as second-in-command.
- Conflict Resolution
- Handles escalations, helps bridge day-to-day operations with management priorities
- Shows tactical decisions that support the broader operational goals
- Supervises the team in developing ways to resolve complex issues
- People Management
- Oversees multiple team leaders and supports in coaching, scheduling, and performance monitoring.
- Performance Monitoring
- Consolidates performance reports from team leaders
- Escalates complex issues to the Manager for timely resolution
- Decision-making
- Acts on delegated authority and resolves mid-level issues
- Steps in when the Operations Manager is unavailable
- Processes and Systems
- Assists in updating SOPs, ensures compliance, and suggests improvements.
- Compliance & Risk
- Monitors adherence across multiple teams and flags risks to Operations Manager.
- Customer Client Interaction
- Resolves mid-level client/customer concerns and escalates critical issues
Makati
URGENT HIRING: OPERATIONS MANAGER (RETAIL COMPANY)
Office location: Makati
Work Setup: Full onsite (willing to travel if needed)
Work Schedule: 6 days a week (8am to 5pm)
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