[ref. q1352120] Quezon City - IT Service Desk

Job Description

Description

We are seeking a motivated IT Service Desk professional to join our team in Southeast Asia. This role is crucial in providing technical support and ensuring smooth IT operations for our users.

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues, documenting solutions in the ticketing system.
• Assist with onboarding new employees by setting up equipment and accounts.
• Monitor and respond to service desk tickets in a timely manner.
• Maintain an inventory of IT assets and ensure all documentation is up to date.
• Collaborate with other IT teams to escalate and resolve complex issues.

• 1-2 years of experience in an IT support or service desk role.
• Proficient in Windows and Mac OS environments.
• Familiarity with common software applications such as Microsoft Office and Google Workspace.
• Basic understanding of networking concepts and troubleshooting.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer service-oriented mindset and problem-solving skills.