URGENT HIRING!!! | IT Service Desk Team Lead | Quezon City - ref. h67292103
Private Advertiser Quezon City Full-time
What we're looking for
- Minimum 3 to 5 years’ experience in a Service Desk / IT Support in a global organization
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
- At least 6 to 12 months of Prior experience as an Operations SME/Shift lead or other management roles with IT Service Desk environment. Familiar with CMS and call management queue
- In-depth knowledge of Service Desk SLAs/KPIs.
- ITIL knowledge
- Understanding of Windows X operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Experience in resolving IT issues via phone/email/chat
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Knowledge of Microsoft based operating systems with emphasis on Windows X
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
- Excellent time management skills and ability to work under pressure
What we offer
Our people enjoy some amazing perks, check out a few below:
- Competitive Salary Package
- Exciting Employee Engagement Activities
- Learning Sessions Every Week
- Fast Career Growth
- Accessible Location
- HMO
- Leave Credits / Leave Conversions
- Night Differential
- Uncapped Appraisal
- 2 Days Off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are more ways to reach us:
- Send me an SMS to 09530781317 (MIKE)
- Email me at [email protected]
- Fastest way is to answer our Application Form: https://forms.gle/uVdXWhbfantyWwoM9
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