Customer service assistant

Job Description

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

• Bachelor's degree in Marketing or equivalent
• Excellent interpersonal and communication skills, both verbal and written
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills, including Microsoft Office Suite and Google Suite
• Attention to detail and accuracy in data entry and record-keeping

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

No additional remarks

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