WFM Real Time Analyst
VXI Global Solutions Quezon City Full-time
Join Our Team as a Real Time Analyst!
As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs.
Key Responsibilities- Monitor queue real-time
- Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assist during downtime
- Prepare real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- With at least 6 months to 1 year of experience in Workforce Management
- Strong oral and written communication skills
- Amenable to report onsite in VXI Quezon City - Panorama; night shift
Gratitude IncManila, 10 km from Quezon City
Job Title: WFM Real Time Analyst
Account: Helpdesk Customer Support
Salary: 25k to 27k
Work location/Set up: Onsite/ Mckinley
Shift Schedule: TBD
Helpdesk Customer Support – Workforce Analyst
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