Medical Virtual Assistant - Virtual Assistant
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of our partner, a functional medicine practice based in Michigan. The selected candidate will be employed through Virtual Rockstar and dedicated full-time to supporting our partner’s team.
The Medical Virtual Assistant will play a vital role in supporting patients and providers by managing day-to-day administrative operations. This role is heavily focused on front-end medical administrative tasks such as answering phones, scheduling appointments, tracking labs, and managing prior authorization requests.The ideal candidate is detail-oriented, proactive, and highly organized, with strong communication skills.
About the Practice
A patient-centered functional medicine practice in Michigan is seeking a full-time Medical Virtual Assistant to join their growing team. The practice focuses on root-cause healing, functional medicine, hormone therapy, and weight management. Their mission is to help patients achieve meaningful, sustainable improvements in health through compassionate, evidence-based care.
The team values clinical excellence, teamwork, and a WOW patient experience, creating a supportive and collaborative work environment where every team member’s contribution matters.
Responsibilities- Answer and manage phone calls during business hours
- Schedule, reschedule, and confirm patient appointments (including program appointments, discovery calls, and orientation calls)
- Manage the appointment calendar and front desk chat/email
- Check labs (Quest Diagnostics), download reports, upload to patient records, and notify physicians when ready for review
- Handle prior authorizations through CoverMyMeds and insurance paperwork
- Verify that new patient intake forms are completed, and ensure patient profiles are updated weekly
- Enter preferred pharmacy information and patient details into Quest
- Support patient telehealth coordination and follow-up
- Maintain patient records in the EMR (Healthie)
- Process patient correspondence, FAQs, and inquiries
- Collaborate with clinical staff to streamline workflow and reduce administrative burden
- RingCentral (may transition to Spruce for communication)
- Healthie (Electronic Medical Record system)
- Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
- CoverMyMeds (for prior authorization requests)
- Quest Diagnostics portal
- Prior experience in a medical administrative or healthcare support role (virtual or in-person) preferred
- Strong organizational skills and attention to detail
- Excellent communication skills (verbal and written)
- Ability to multitask and manage competing priorities in a fast-paced environment
- Comfortable with phone-based patient interaction
- Proficiency with EMR systems and cloud-based tools
- Reliable internet connection and quiet, professional remote workspace
- Must be available to work full-time during Eastern Standard Time (EST) business hours
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.