IT Onsite Technician - Can start ASAP
Hemmersbach Makati Full-time
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.
That’s why Hemmersbach is The Social Purpose IT Company.
As an Onsite Technician, your key roles are:
- Workplace & End-User Support
- Support and troubleshoot PCs, laptops, mobile devices, peripherals, workplace equipment and connectivity issues
- Assist with video conferencing systems, monitors, printers, phones, and projectors
- Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
- Smart Hands & Infrastructure Support
- Provide smart hands support for servers, network devices, and site equipment under remote guidance
- Assist with cabling, patching, and basic rack activities
- Support simple PDU connections following instructions
- Help with basic router and switch installations
- Assist with datacenter-related tasks and backup activities
- Asset & Service Management
- Update asset and CMDB records
- Handle tickets and requests in ITSM systems
- Perform device decommissioning and disk wipe tasks
- Projects & Teamwork
- Support small to medium IT projects
- Follow technical documentation and procedures
- Share feedback to help improve process
Requirements:
- 3–5 years of experience in IT support or a similar role, preferably in an office/corporate setting
- Technical education (IT school, associate degree) or equivalent work experience
- Basic to intermediate technical troubleshooting skills
- Willingness to learn and develop new skills
- Good communication skills in the local language and basic working English
- Customer-oriented, reliable, and organized
- Able to work independently with clear instructions
- Can work in Makati, everyday onsite (day shift Mon-Fri)
- Can start ASAP (first day on Apr. 17)
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