Customer Support Coordinator (onboarding and compliance is required) - Quezon City - ref. h04686315

ROLE SUMMARY

The ideal candidate will have a keen eye for detail, a deep understanding of onboarding processes in the education sector, and a proactive mindset for supporting both candidates and internal teams

WORK SCHEDULE: 8:30 AM – 5:30 PM Eastern Daylight Time (8:30 PM – 5:30 AM Philippine Standard Time), follows Philippine holidays

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Perform the following responsibilities related to compliance and onboarding:
• Manage onboarding workflows for contractors (e.g., special education teachers, paras, social workers) from offer to start date
• Verify state licensure, credentials, and certifications for school personnel
• Coordinate and track background checks, TB tests, fingerprinting, and other pre-employment requirements
• Maintain accurate and up-to-date records in our internal systems and with client portals
• Communicate with contractors regularly to ensure timely submission of onboarding documents
• Liaise with recruiters, account managers, and school district contacts to meet onboarding deadlines
• Conduct routine audits to ensure contractor files remain compliant throughout assignments
• Keep up to date with state-specific school staffing regulations and adjust processes as needed
• Perform the following payroll support tasks:
• Ensure all contractor information (tax forms, direct deposit, rate confirmations) is complete and accurate for payroll processing
• Review weekly timesheets for completeness and accuracy and flag discrepancies for resolution
• Coordinate with the payroll team to ensure timely and accurate payment to contractors
• Serve as the primary point of contact for contractor pay-related questions
• Assist with pay rate updates, stipend tracking, and contractor time off documentation
• Help maintain compliance with wage and hour laws across multiple states
• Perform the following client management responsibilities:
• Prepare and send client contracts to school district contacts for review and signature
• Track the status of outgoing contracts and follow up to ensure timely return
• Maintain organized records of signed contracts and related documentation
• Coordinate with internal teams to ensure contract terms are accurately reflected in billing and compliance workflows
• Serve as a liaison between sales, HR and Operation teams regarding client contract status and updates

QUALIFICATIONS:

• A bachelor’s degree in the related field is preferred
• Minimum 2+ years of experience in an onboarding, compliance, or credentialing role is required
• Strong knowledge of school district onboarding and credentialing requirements is preferred
• Experience onboarding temporary employees across multiple states is preferred
• Familiarity with background check processes, fingerprinting requirements, and state-specific compliance laws
• Knowledge of education compliance and credentialing regulations, including state departments of education is also preferred
• Proficiency in using applicant tracking systems (e.g., Bullhorn) and credential management tools
• Excellent organizational skills with the ability to handle multiple priorities in a fast-paced environment
• Clear written and verbal communication skills
• Detail-oriented and process-driven, with a proactive approach to problem-solving
• Ability to work independently and collaboratively across teams