[ref. z71708820] Sourcefit Philippines - Implementation Builder II at Sourcefit

This a Full Remote job, the offer is available from: Philippines

Position Summary:

The Implementation Builder II is a key player in our customer onboarding journey. In this role, you’ll ensure a smooth and timely transition of new customers onto the platform by translating customer-provided documentation into platform-ready configurations.

You'll also need to thrive in a dynamic, fast-paced environment where processes evolve rapidly as we scale and introduce new features or processes.

Job Details:

• Implementation Builder II
• Permanent Work from Home
• Monday to Friday | 9 PM to 6 AM and 3 AM to 11 AM (Manila Time)
• *Following PH Holidays

Responsibilities:

• Platform Configuration: Configure and tailor customer accounts based on documentation and direction from the Implementation Specialist.
• Customer Communication: Manage text-based interactions with customers to clarify onboarding requirements, confirm details, and provide updates on progress.
• CRM & Data Management: Maintain clean and organized customer records in Hubspot, with high standards of data hygiene and accuracy.
• File Handling: Convert, interpret, and manipulate various document types (e.g., PDFs, Word, Excel, CSVs) for platform compatibility.
• Peer QA: Review and QA the work of fellow Implementation Builders before it reaches the Implementation Specialist, ensuring accuracy and consistency.
• Internal Collaboration: Work cross-functionally with Implementation Specialists and your fellow Builders to keep onboarding efficient, precise, and customer-focused.
• Adapt & Learn: Embrace changes in tools, processes, and product features with agility and a growth mindset.

Qualifications:

• Experience: 1–2 years in data entry, implementation, customer service, or similar roles.
• Technical Skills: Proficient with converting file types (PDF to CSV, Excel, etc.).
• Tool: Experience with Excel and CRM tools (preferably Hubspot).
• Communication:

• Customer Interaction: Confident in handling customer-facing communication via email.
• Detail-Oriented:

• Adaptability:

• Initiative:

• Commitment:

Takes pride in producing high-quality work and contributing to a team working toward shared goals.

Nice to have:

• Industry Knowledge: Exposure to the roofing, construction, or home services industry.
• Work Ethic: Passion for startups, scaling processes, and continuous improvement.

This offer from "Sourcefit DR" has been enriched by Jobgether.com and got a 72% flex score.