Travel Consultant (Marine Travel)

Overall Purpose of the Job:

1. Undertake the activities of the Travel Department within IATA requirements.
2. Managing relationships with internal and external customers to maximise business levels.
3. Managing relationships with suppliers – internal and external.

Key Responsibilities:

• Carry out the below in a timely manner to include:
• Flights – Marine, Offshore and Commercial
• Accommodation
• Car Hire
• Rail
• Taxis
• Ferry’s
• Visas
• Conferences, Meetings and Events
• Charter Flights / Helicopters
• Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.
• To ensure the clients Travel Management Policy is adhered too at all times.
• To be cost effective in the workplace and actively look for opportunities to upsell / cross sell.
• Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant
• advice and information.
• Escalation of relevant accounting (client or supplier) queries to a point of resolution.
• Assist in onboarding of new clients.
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best
• practice.
• Any other related duties as delegated within the scope and level of the post.

ESSENTIAL:

• Able to use Amadeus or equivalent software
• Experienced handling Marine, Offshore, Oil & Gas clients, Cruises
• Can design a route based on fares and visa limitations, and familiar with Airline Marine Contracts
• Experience in a similar role
• Customer focused and ability to work as part of a busy team
• Excellent communication skills – written and verbal
• Attention to detail
• Ability to think and react quickly and calmly when under pressure.
• Organised and self-motivated and Can do attitude.
• Must be fluent in English

DESIRABLE:

• Experience of Protas or other back office software
• Familiarity with sales driven environment
• Experience in an international/matrix structure