Tier 1 Forum & Support Specialist

apartmentTallant Asia placeCebu calendar_month7/7/26

TIER 1 FORUM & SUPPORT SPECIALIST

Employment Type: Full-time

About the Role

We are looking for a detail-oriented and reliable Tier 1 Forum & Support Specialist to join our growing team. This role is ideal for someone who enjoys structured work, follows processes carefully, and has excellent written English skills.

As part of the Community and Support team, you will help maintain an online forum by moderating content, handling user reports, removing spam, and responding to basic customer support inquiries using established procedures.

Key Responsibilities

Review and moderate forum posts and threads according to community guidelines
Handle Tier 1 user reports and escalate complex issues when necessary
Identify and remove spam
Organize forum content by moving threads to the correct sections
Enforce marketplace rules and policies
Respond to Tier 1 customer support tickets using templates and standard procedures
Keep the support queue organized and up to date

Qualifications

Required

Excellent written English communication skills
Strong attention to detail
Ability to follow processes accurately and consistently
Comfortable handling repetitive, high-volume tasks
Good organizational and time management skills
Able to work independently in a remote environment

Preferred

Experience in customer support, administration, or community moderation
Familiarity with Freshdesk or similar ticketing systems
Experience with forum platforms such as XenForo
Basic knowledge of Microsoft Word and Excel

Work Schedule

Full-time
Remote / Work From Home
Initial schedule: Monday to Friday, 12:00 AM – 8:00 AM (UK time), with weekend work required during the initial phase
Future opportunities to be part of a 24/7 support operation as the team expands

If you are organized, dependable, and enjoy working in a structured environment, we'd love to hear from you. Apply now by submitting your updated resume.

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